Case Studies

Digitizing city health services in Ekurhuleni, South Africa

The Ekurhuleni Metropolitan Municipality (EMM) faced challenges that included a 37 percent youth unemployment rate, rapid urbanization, a population using 14 languages, and an internet access rate of less than 60 percent.

To tackle these problems head-on, EMM created a Unified Command and Control Center (UCCC), connecting government departments and regulatory programs, and creating a platform to enable digital solutions development. The UCCC produced a number of digital enhancements for citizens, from access to eHealth solutions (including a single patient record to facilitate better medical care), to increased interconnectivity providing 2,000 hotspots over 250 sites. Given their progress, the EMM seems well on its way to achieving an ambitious goal: transitioning to a fully digital city by 2055.

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